The Professor's Assurance
Free Reship Guarantee — Conditions
We stand behind every UK shipment. If your parcel is lost, seized, or arrives damaged, we will reship it once at our expense — provided the simple conditions below are met.
UK delivery addresses only
The guarantee applies only to parcels shipped to addresses within the United Kingdom. International or non-UK BFPO addresses are excluded.
Report within 14 days of dispatch
You must notify us within 14 calendar days from the date your order is dispatched. Claims received after this window may not be accepted.
One reship per original order
We will reship the affected items once at our expense. The reshipment does not itself qualify for a further free reship.
Evidence required for damage
For damaged goods, send clear photographs of the packaging and vials within 48 hours of delivery. Unreported damage is not covered.
Incorrect or incomplete addresses excluded
Orders returned or lost due to an address error entered at checkout, refusal by the recipient, or failure to collect are not covered.
Replacement or credit at our discretion
If the exact product is out of stock, we may send an identical replacement batch or issue a store credit equal to the original item value.
Seizure and customs
UK domestic orders are not subject to customs. If we ever ship outside the UK, customs seizures are not covered by this guarantee.
Fraud or abuse voids coverage
We reserve the right to refuse a reship if we suspect fraudulent claims, abuse of the guarantee, or breach of our research-only terms.
How to make a claim
- 1
Email hello@professorpeptide.co.uk within 14 days of dispatch.
- 2
Include your order number, a brief description of the issue, and any tracking details.
- 3
For damaged goods, attach clear photos of the outer packaging and affected vials.
- 4
Our team reviews the claim within 1–2 working days and arranges a replacement or credit.